About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

185 ratings and 129 comments received in the last 90 days.

03 June 2026

The service provided by Jess and the team was amazing. Love my new car. Really happy with the whole process and service. Was really easy and great customer service throughout. Very happy customer. Thank you Jess and team its much appreciated

02 June 2026

Changed car with little fuss. Got the car we wanted at the right price.

02 June 2026

Because Ashleigh is very professional and has a lovely manner .it is always a pleasure to see her . she makes the,whole process easy and stress free

02 June 2026

Very friendly and efficient service when I bought my X1

01 June 2026

Mr Paul Thompson from Vertu Sunderland BMW Center provided an excellent service and helped me purchase a new one series BMW Happy with the service received . Thank you

27 May 2026

Fantastic service from Jessica, who met my needs and gave me all the options to make the right choice

27 May 2026

Great service

24 May 2026

Super friendly and helpful staff. All my requirements were met... plus some!! And the handover on the day was excellent! Couldn't have asked for more.

23 May 2026

All of the staff were friendly, the purchase and handover went smoothly and was well explained, and Matthew was great with me from start to finish.

16 May 2026

Matthew Bewick and the manager Martin went over and above to ensure that I found the desired car that suited my personal needs.

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16 May 2026

Start to finish the salesman offered me best deal. Didn't have to go back and forth

08 May 2026

Very knowledgeable, professional, friendly and helpful advice. Answered all my questions fully.

03 May 2026

Dealing with Ashley was a breath of fresh air, I never felt pressured into making a decision and she answered all my questions and queries without sounding like a salesperson. Made the whole process of buying the car a dream. Thanks Ashley

03 May 2026

The sales person Ashleigh was excellent,

02 May 2026

From moment of entering show room was treat like a human and not a money object. First class service.

01 May 2026

really impressed by the service - Paul Thompson made everything stress free

29 April 2026

I couldn't fault the entire process, Paul took great care of me, explaining the whole process throughly.

10 April 2026

We have dealt with Chris Davies a few times now and always felt completely satisfied He let me have a demonstration car for an unlimited time so that I felt comfortable driving a different model

09 April 2026

Every was great and spot on

09 April 2026

Every member of the team was very helpful and professional throughout the process. We were also able to take our dog into the garage, everyone made a fuss of him which made me feel relaxed as he was welcome.

08 April 2026

Olly was extremely helpful, informative and friendly. If i could give him more stars, I would.

02 April 2026

When I bought it I had a good experience and the car was delivered in time.

01 April 2026

Excellent customer service

31 March 2026

Nicki Price at Vertu Sunderland was fantastic throughout the process. Explained all of my options in detail - and there was no pressure to make the purchase. An absolute dream all the way through! I wouldn't want to deal with anyone else.

30 March 2026

Excellent Service, always made welcome at Vertu BMW Boldon, all the staff are friendly, Ashley Armstrong was very professional with a smile, and could not do enough to make the experience of buying a new car more enjoyable.

30 March 2026

Ashley Armstrong was very good from start to finish in purchasing our BMW, quick to respond to our questions, found the colour and specification of the car we wanted within hours of contacting her.

27 March 2026

Matthew Bewick was amazing from start to finish. No pressure buying, listened to everything I wanted. Very efficient and person centred Will go back to him / dedicated to his job while considering customers needs and preferences

25 March 2026

Great service, kept informed of the process of the car while due for delivery etc

24 March 2026

Very smooth process from start to finish. Chris kept me updated at every step.

24 March 2026

Great friendly purchase no pressure went into the dealership with exactly what car I wanted and Matthew helped make the process really easy

11 March 2026

Great service and very helpful!

10 March 2026

The service from start to finish was very professional and helpful

03 June 2026

Car in at 8.15. Called twice no return call. 4.30 finally contacted car not started not ready till following day. Call 11.30 next day car ready. Noticed on mot advisory nail in tyre. Nothing mentioned no contact car returned immediately for repair

03 June 2026

The car went in for rear brakes and a MOT , the car was in for 3 days The staff at the entrance for BMW were not very helpful or friendly

03 June 2026

Wrong air filter was delivered and the service couldn't be completed on the day, so had to return to the garage which was quite inconvenient.

03 June 2026

Great service from the whole team as always

03 June 2026

My service indicator has not been reset so not sure what was done

03 June 2026

Excellent efficient service

03 June 2026

Requested price for current vehicle whilst waiting for service . Receptionist and Service excellent but sales team too complacent. All in offices and customers in showroom .

02 June 2026

Very helpful and professional staff.

31 May 2026

Excellent service and kept informed through the full process

30 May 2026

My new car has been in twice and neither time has the issue been fixed nor was the paperwork provided.

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30 May 2026

Nothing is too much trouble for staff

29 May 2026

I was very happy with my visit to boldon bmw service centre. All of the staff were very friendly and helpful.

29 May 2026

Kept updated, staff always friendly and helpful,

29 May 2026

Great service by Lauren as usual

28 May 2026

Very good everything I wanted done was done no problems. Quality work. Thankyou

28 May 2026

No issue with the staff on the service reception. Car handed back with brake fluid all over the inside of the wheels.

27 May 2026

Trying to make a direct call to a specific dealership is almost impossible, I was constantly going through switchboards to then be told someone wasn't available.

27 May 2026

Dealt with issues quickly and professionally

25 May 2026

The problem I reported with my car was not resolved and reoccured when I arrived home and the mis-fire is worse now than when it went in. I have since rebooked an appointment for 29th May. The original fault report was intermittent crank and no start

25 May 2026

I was extremely satisfied with my experience with Justin and the service team They were very helpful and friendly and everything was straight forward Thanks again!

25 May 2026

No problems, Justin was very polite and informative and had my car ready at the time I had requested. Car was cleaned and vacuumed to a high standard.

21 May 2026

This was my first visit to Vertu Sunderland and they couldn't have been more helpful. Lauren at the service reception made me feel very welcome.

20 May 2026

Had to pay a top up

19 May 2026

Effortless procedure from start to finish

19 May 2026

From initial booking to actually booking in the car everything went smoothly. Communication was good during time car was at the garage I was kept upto date with all worked that needed carrying out.

18 May 2026

Everything, from greeting to leaving, was done to an excellent standard. The waiting area was comfortable and in a place where I did not feel isolated / hidden. Tia, John and Lauren provided excellent service - Thanks

17 May 2026

Excellent system, booked car in on app and easy drop off and pick up of car

16 May 2026

Good fast service

16 May 2026

Excellent from start to finish

16 May 2026

Friendly and efficient staff

15 May 2026

Used this delership for many years now even though further away for me to travel. At Sunderland BMW depot all staff work in sync always, extremely professional and wnjoy their jobs so give you the best experience when visiting the dealership.

15 May 2026

Some form of problem when I booked the service they were straight there and on to accommodate me

14 May 2026

Fantastic service and friendly welcome

13 May 2026

Everything was easily arranged. Had to cancel original oppointment and was able to re-arrange with ease. Good communication over the phone. Everything explained clearly. Website easy to navigate.

13 May 2026

I was told there was a 'red' finding on my car inspection. The saleswoman explained it which I was happy with but I received no printout of the faults or the video which I usually receive. I was told the car lift broke delaying the service completion

12 May 2026

Quite happy with overall experience

11 May 2026

Very impressed with the service received

11 May 2026

The girl on the desk " Lauren " couldn't do enough for me , She was very helpful and she let me know what was going to happen with my car from start to finish , BRILLIANT ??

11 May 2026

Very helpful and pleasant man.

09 May 2026

Updated regularly and able to sort courtesy car at short notice

06 May 2026

My car went in for the day ended up being kept for three days therefore I was left with no Car could not get to work lost three days pay

04 May 2026

Good staff who go out of their way to look after you.10/10 for ser vice.

02 May 2026

Excellent quick service

02 May 2026

Everything done on time

30 April 2026

All the staff were very helpful and communicated very well with me during the course of the day.

28 April 2026

Very polite reception, work carried out as prior information and collected on scheduled time.

28 April 2026

Everything explained clearly and video sent to me was excellent

28 April 2026

Work completed within the day and prompt response to emails

27 April 2026

Im always well looked after

27 April 2026

MOT/service on Friday. I was flexible & said you could have the car until Tuesday. I arrived @ 5.15pm you were still doing wheel alignment, then the MOT, it all just felt very rushed in the 11th Hour, when you'd had the car for 4 days, disappointing!

27 April 2026

Lauren and the team were amazing and honestly couldn't have been more helpful!

26 April 2026

It took three hours for a minor service. I was offered a snack box.The custard creams were three month out of date. I was told I needed windscreen wipers @ £68.I bought the same ones from Halfords £23 The washed the car it was the worst wash ever.

26 April 2026

Prompt, efficient service esp. from Lauen Stevenson

26 April 2026

Helpful front office staff.

25 April 2026

Very poor due to the fact they kept my car for two days for a basic recall

25 April 2026

Everything went off perfectly I could fault anyone or anything it was a perfect from start to finish from the lady receptionist and the lads who brought us a car and the one who took it back. I would have no hesitation whatsoever recommending BMW

21 April 2026

Vertu BMW Sunderland service centre are horrendously slow and uncommunicative. Car has currently been with centre for over 1 month now, and despite this the car still seemingly remains a low priority; despite an almost £3kpa warranty investment.

21 April 2026

Professional and friendly service from start to finish.

21 April 2026

Great service on this occasion process went smoothly, updated accordingly and no issues around the warranty.

21 April 2026

See below

21 April 2026

Ok from checking in to my hire car

21 April 2026

My car has been in the garage for over 2 weeks now and I haven't received any helpful communication as to why it's taking so long. Not having a car to move around has impacted me greatly and I still don't know what exactly to expect.

21 April 2026

Excellent service above and beyond what I had expected.

21 April 2026

Got a lift home after dropping my car at garage and the charge for the service was very reasonable

19 April 2026

I came in for an MOT and had rang to check the tyre would be changed. At 4pm it was confirmed with lease co. I was then told no mechanic available. I had been sat there for 6.5 hours. I complained and recepetion sorted it not Justin. Poor service.

19 April 2026

The car was serviced and ready on time. Justin on the service desk kept me informed during the day, and dealt with the return of the car efficiently

16 April 2026

Work carried out ok 5 day delay in deciding if work would be covered by warranty. Answer was no but this is being disputed. Further delay 1 day because ramp/ lift in workshop was allegedly broken. Car was in garage 8 days for front discs and pads

15 April 2026

everything went smooth and was completed in great time

13 April 2026

Very professional efficient service

12 April 2026

Car was in and out in one day for both recalls

12 April 2026

Lauren was excellent she was friendly and nice to talk to and she kept me informed along the way on the progress of my service. She understood my concerns on wanting an aligned service schedule and got it done

08 April 2026

Friendly and efficient

08 April 2026

Bad online booking although they did rectify the problem after speaking to the manager

06 April 2026

All work done to time and car ready when promised

05 April 2026

Safety recall work completed, along with check & clean

04 April 2026

Service advisor kept me in touch throughout the day on progress and was extremely helpful with collection and delivery of vehicle.

31 March 2026

Highly efficient service, good customer service when waiting to collect my car for its MOT, professional and courteous throughout

31 March 2026

Friendly helpful staff all round

31 March 2026

Great fast service, all work completed on time

31 March 2026

Excellent service . Kept informed and there were no issues

24 March 2026

Extremely friendly and catering staff

23 March 2026

Amazing service from a great team. From booking in to leaving the dealership, it was a seamless experience.

21 March 2026

Very helpful staff, good service

21 March 2026

Great and very straightforward process. Excellent customer service from the team

19 March 2026

Nice place, Nice cars , friendly staff

18 March 2026

From first arriving at BMW everything went well, I was made to feel welcome and listened to the whole time. Thanks.

17 March 2026

Such an easy process from booking the car in for its service, to dropping it off, being kept updated with progress and when ready for collection. Staff were very helpful

17 March 2026

Always attending to customers needs. Outstanding service and quality of work.

16 March 2026

I had a good talk with Justin who informed me that as well as the 5yr service warranty i had purchased from new it also covered m.o.t.failure insurance for the 5yr period ...Nobody told me this when I bought it

16 March 2026

Very pleasant staff and a lovely coffee whilst I waited.

15 March 2026

Everyone was friendly and helpful

14 March 2026

Reception friendly and attentive making a pleasant visit. The service person Mr. G Richie was more than helpful with a clear explanation of the fault I was experiencing. And being contacted later with the diagnosis and estimated cost.

12 March 2026

Very satisfied staff were very helpful and kept us informed during service

12 March 2026

Very welcoming and self check was easy to do

12 March 2026

Friendly welcome from Eileen on reception, who then handed me over to Layna, my service advisor. Everything fully explained. Communications excellent through the day.

11 March 2026

I was given consistent clear updates

10 March 2026

made to feel welcome kept informed

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Vertu Sunderland BMW

Address

Boldon Business Park, West Boldon, Tyne and Wear, NE36 0BQ

Opening Hours

Mon–Fri:09:00 - 18:30
Sat:09:00 - 17:00
Sun:Closed

Phone

0191 357 0890

Map

Areas served

Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow

View map

Address

Boldon Business Park, West Boldon, Tyne and Wear, NE36 0BQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

0191 357 0891

Map

Areas served

Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow

View map

Address

Boldon Business Park, West Boldon, Tyne and Wear, NE36 0BQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

0191 357 0891

Map

Areas served

Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow

View map

Address

Boldon Business Park, West Boldon, Tyne and Wear, NE36 0BQ

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:30 - 12:30
Sun:Closed

Phone

0191 357 0908

Map

Areas served

Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow

View map

Address

Boldon Business Park, West Boldon, Tyne and Wear, NE36 0BQ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:Closed
Sun:Closed

Phone

0191 357 0890

Map

Areas served

Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow

View map