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SALES

5.0

SERVICE

4.5

368 ratings and 242 comments received in the last 90 days.

31 August 2026

Excellent service from Paul Thompson

14 August 2026

Paul was so welcoming and very helpful from start to picking up my new car. He couldnt have been more helpful. It made my overall experience dealing with him a pleasure.

13 August 2026

Same fantastic service from Chris.

09 August 2026

sales staff and manager knowledgeable and friendly and took time to find the right car for me

08 August 2026

Our salesman Nicky was faultless. Kept us up to date throughout the process. Nothing was too much hassle for him and answered all questions and queries quickly and efficiently.

05 August 2026

Was brilliant

05 August 2026

Paul was absolutely fantastic throughout my experience in buying my new car. He was genuinely interested in speaking with me, was incredibly friendly, we had a great laugh, and he just made the whole experience fabulous.

05 August 2026

Efficient service

04 August 2026

Great service from start to finish. Jess was incredibly helpful and I couldn't recommend her enough.

04 August 2026

Guys were amazing

02 September 2026

The staff are always very helpfull and pleasant, and keep you well informed with everything that is happening or needed for your car.

02 September 2026

The service dept kept me informed on any work required which on this occasion was aircon reconditioning

02 September 2026

Arrived at 7.50am, was asked to take a seat. At 8.20am I had to go back to reception to explain I needed to get away as I had meetings from 8.30am Staff said they didn't realise myself and 3 other customers were even on site.

30 August 2026

Quick and efficient

30 August 2026

I've threatened this before but as of now I will not be using BMW Vertu again, the costs are far to high, mechanics say various things that get you worried about immediate costs, where in fact they are not immediate.. A lot cheaper at other wirhshop

30 August 2026

The person who looked after us (Justin) was excellent

28 August 2026

I booked my car In 10 weeks prior to getting its service. The day before I got a call to say all was fine and courtesy car would be ready. I then got a call of Lauren to tell me my car was in for something different and I had no courtesy car!

28 August 2026

Professional organisation. Easy to make appointment and drop off/ pick up car. Loved the complimentary car clean. Nice touch!

26 August 2026

Comfortable sitting areas. Friendly staff who offer to make me a cuppa. Lots of magazine and tv to pass time . Nice interior sitting areas . Fast servicing .

26 August 2026

As ever treatment at BMW garages always seems to exceed my expectation.

Contact us

FIND Vertu Sunderland BMW

Address

  • Boldon Business Park, West Boldon, Tyne and Wear, NE36 0BQ

Opening Hours

  • Mon–Fri:09:00 - 18:30
  • Sat:09:00 - 17:00
  • Sun:Closed

Phone

  • 0191 357 0890
Map
Areas served

Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow

View map

Address

  • Boldon Business Park, West Boldon, Tyne and Wear, NE36 0BQ

Opening Hours

  • Mon–Fri:08:00 - 18:00
  • Sat:08:00 - 13:00
  • Sun:Closed

Phone

  • 0191 357 0891
Map
Areas served

Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow

View map

Address

  • Boldon Business Park, West Boldon, Tyne and Wear, NE36 0BQ

Opening Hours

  • Mon–Fri:08:00 - 18:00
  • Sat:08:00 - 13:00
  • Sun:Closed

Phone

  • 0191 357 0891
Map
Areas served

Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow

View map

Address

  • Boldon Business Park, West Boldon, Tyne and Wear, NE36 0BQ

Opening Hours

  • Mon–Fri:08:00 - 17:30
  • Sat:08:30 - 12:30
  • Sun:Closed

Phone

  • 0191 357 0908
Map
Areas served

Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow

View map

Address

  • Boldon Business Park, West Boldon, Tyne and Wear, NE36 0BQ

Opening Hours

  • Mon–Fri:08:30 - 18:00
  • Sat:Closed
  • Sun:Closed

Phone

  • 0191 357 0890
Map
Areas served

Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow

View map