OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
183 ratings and 104 comments received in the last 90 days.
30 July 2025
Car explained very well, especially the new user interface. Regular updates on the progress of the car through order, manufacturing, delivery, and handover.
20 July 2025
Very satisfied with the help and information I received throughout the whole process
20 July 2025
Kept informed and friendly staff
20 July 2025
Nothing was to much trouble for Nickie (our BMW conact), just a friendly sales technique, left no stones unturned.
17 July 2025
Easy smooth process
16 July 2025
Speedy & professional at all times
16 July 2025
My experience was exceptional and each email, phone conversation or face to face appointment was without issue and straightforward.
13 July 2025
Professionalism, ability to listen, organisation of Nicki.
10 July 2025
The salesman, Paul Thompson was brilliant to deal with.
12 August 2025
Took the car in at 8am, wasn't until the late afternoon it was looked at meaning it had to stay overnight which then became a week.
10 August 2025
Excellent service
09 August 2025
Everything was handled brilliantly.
08 August 2025
Again very good but very pricey
06 August 2025
Ashley at boldon was amazing
06 August 2025
Everything worked perfectly
04 August 2025
Great service
04 August 2025
Lauren is alway polite and kept me up to date with the progress of my vehicle. Nothing is a problem
02 August 2025
Satisfied with the job done yes I was satisfied .Not satisfied at the amount of time waiting around
02 August 2025
The lady at bmw was so so helpful she tried her best 2 make me happy
30 July 2025
Kyle Archer provided regular updates and kept me informed throughout. His knowledge and handover was very efficient and helpful. He provided excellent advice on my colour choice, which I'm really happy with.