OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
185 ratings and 129 comments received in the last 90 days.
02 June 2026
Changed car with little fuss. Got the car we wanted at the right price.
02 June 2026
Because Ashleigh is very professional and has a lovely manner .it is always a pleasure to see her . she makes the,whole process easy and stress free
02 June 2026
Very friendly and efficient service when I bought my X1
01 June 2026
Mr Paul Thompson from Vertu Sunderland BMW Center provided an excellent service and helped me purchase a new one series BMW Happy with the service received . Thank you
27 May 2026
Fantastic service from Jessica, who met my needs and gave me all the options to make the right choice
27 May 2026
Great service
24 May 2026
Super friendly and helpful staff. All my requirements were met... plus some!! And the handover on the day was excellent! Couldn't have asked for more.
23 May 2026
All of the staff were friendly, the purchase and handover went smoothly and was well explained, and Matthew was great with me from start to finish.
16 May 2026
Matthew Bewick and the manager Martin went over and above to ensure that I found the desired car that suited my personal needs.
03 June 2026
Car in at 8.15. Called twice no return call. 4.30 finally contacted car not started not ready till following day. Call 11.30 next day car ready. Noticed on mot advisory nail in tyre. Nothing mentioned no contact car returned immediately for repair
03 June 2026
The car went in for rear brakes and a MOT , the car was in for 3 days The staff at the entrance for BMW were not very helpful or friendly
03 June 2026
Wrong air filter was delivered and the service couldn't be completed on the day, so had to return to the garage which was quite inconvenient.
03 June 2026
Great service from the whole team as always
03 June 2026
My service indicator has not been reset so not sure what was done
03 June 2026
Excellent efficient service
03 June 2026
Requested price for current vehicle whilst waiting for service . Receptionist and Service excellent but sales team too complacent. All in offices and customers in showroom .
02 June 2026
Very helpful and professional staff.
31 May 2026
Excellent service and kept informed through the full process
30 May 2026
My new car has been in twice and neither time has the issue been fixed nor was the paperwork provided.
FIND Vertu Sunderland BMW
Address
- Boldon Business Park, West Boldon, Tyne and Wear, NE36 0BQ
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0191 357 0890
Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow
Address
- Boldon Business Park, West Boldon, Tyne and Wear, NE36 0BQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 0191 357 0891
Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow
Address
- Boldon Business Park, West Boldon, Tyne and Wear, NE36 0BQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 0191 357 0891
Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow
Address
- Boldon Business Park, West Boldon, Tyne and Wear, NE36 0BQ
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0191 357 0908
Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow
Address
- Boldon Business Park, West Boldon, Tyne and Wear, NE36 0BQ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0191 357 0890
Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow
03 June 2026
The service provided by Jess and the team was amazing. Love my new car. Really happy with the whole process and service. Was really easy and great customer service throughout. Very happy customer. Thank you Jess and team its much appreciated