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ABOUT CENTRE

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Stephen Perryer

Parts Manager

Lauren Hobday

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Professional and Knowledeable service provided in a very courteous manner.

Service

Helped with everything I needed and replaced the entire steering wheel.

Service

Great service

Service

Very good. Job completed within 2 days

Service

Overall everything went great from dropping car off to picking it up

Service

I was dealt with fairly quickly, effectively and with a smile. All staff were polite and helpful. Although they did forget to fill my AD-BLU up, but this was sorted out immediately after a quick phone call and a return visit

Service

Service booked quickly, Communication very good, Feedback very good

Service

Corrected faults and service to my satisfaction

Service

Good job on the car

Service

Was good

Service

Did everything that they promised they would

Service

What i went in for was done speedily with no issues - great friendly service.

Service

It was all fine and I felt safe in the showroom

Service

Thought the video was a good touch to actually see the car being worked on and get a summary status.

Service

Watched video and was kept informed throughout

Service

Excellent customer service, provided courtesy vehicle, Provided report of condition of vehicle via quick video

Service

Service was performed within the 2 hours stated

Service

Staff friendly, courteous and welcoming. Work on my car was carried out quickly and efficiently. I also welcomed the video sent to my by the engineer carrying out the vehicle inspection.

Service

Good service

Service

Graeme Ritchie was very helpful

Service

car booked in and work carried out on time as advised.

Service

The car was picked up at my house

Service

They just listen!

Service

See above

Service

The team did what they said they were going to do in the time they said they would

Service

As above

Service

Well looked after by service department, a single point of contact, follow up phone calls, messages and video of inspection.

Service

Work was completed early and car washed and sanitized

Service

Good service.

Service

Easy to book. Slick, professional and friendly service.

Service

Great service from the team, next day appointment and repaired straight away

Service

Great, knowledgeable team in service dept, hopefully it continues into the new ownership.

Service

Very helpful staff and the health check video is very informative.

Service

Very well done job

Service

Always great customer service and kept informed regarding vehicle state

Service

Staff were great as always and the car was fixed quickly

Service

Excellent service from start to finish on the work needed to put our car right.

Service

Great job and care given to my vehicle. Its always nice to have it back cleaned and waxed. ??

Service

Everything done well. No problems.

Service

Because both Lauren and her manager David went the extra miles bring back the service I used to get back from BMW.

Service

Constantly informed

Service

I am always satisfied with the service

Service

It was quick, efficient and satisfied everything I asked for. A great experience and very Covid compliant

Service

They go above and beyond my expectations every time i use their services.

Service

very professional service

Service

Very satisfied with all the work that was done.

Service

Very quick in booking my car in for repair's needed

Service

James was excellent he went above and beyond my expectations.

Service

As above

Service

See answer above

Service

I was kept updated wilst my car was repaired

Service

No problems and a nice clean car

Service

Had a problem with the car (EGR), talked to Sunderland and they were excellent, with the repair, the cost and the after sales courtesies, highlighted some future areas, which need doing next month, which I will be having done at Sunderland. Great.

Service

I was kept well informed of progress of my car through progress of its repair. Big thanks to James on his advise of which repairs to have done.

Service

Solved issue and explained why and what

Service

Excellent service

Service

See above! It's good business from the garage point of view as well because the customer is more likely to return for his next car!

Service

Very good communication throughout. The dealership have gone to a great deal of effort to minimise the Covid risk and were ensuring people followed the one way system.

Service

Efficient and professional service

Service

Dang and his team took care of every detail of the purchase.

Sales

Brilliant, personal service from Greg and Craig- COULD NOT FAULT THEM. Picking the car up was brilliant and they really could not have done more to make it special.

Sales

Again Gary kept us updated through the whole process and returned any calls promptly if we had any questions.

Sales

Despite the restrictions in place due to COVID we did not experience any reduction in the quality of service. The Centre have introduced 'work arounds' to ensure that the overall buying experience remains smooth and professional.

Sales

Fabulous customer services, friendly, helpfulness.

Sales

Over the moon with Chris and the teams wilfulness to present the car on time!

Sales

Right time as I've been promised

Sales

On time and well presented hand over

Sales

Warm friendly welcome. Very accommodating, interested and listened to our requirements. Very knowledgable offering helpful advice, which greatly assisted us to make our final decision. Kept us informed of the process from start to delivery.

Sales

I was always made to feel welcome,very safe during covid with all procedures being followed 100% every time I had to go to the showroom. Gary's communication with me was fantastic. I asked a lot of questions and his knowledge was amazing.

Sales

Nothing was a problem to them Gary Ternent looked after me and I could phone any time I needed to no anything

Sales

Gary ternent was fabulous throughout. Nothing was too much trouble

Sales

The salesman was very knowledgeable and really pleasant.

Sales

Buying a new car during the current Covid pandemic certainly changed the process however it remained streamlined and straight forward with regular updates provided by the dealership on the progress of the processing of the car ready to take ownership

Sales

Cannot fault the salesperson. Polite and could not help me enough

Sales

Ordering was easy, and the car arrived in good time

Sales

Great service super staff

Sales

Easy handover kept informed of what was going on and what to expect on the day

Sales

I was pleasantly surprised as I know, with all the covid restrictions, buying a new car would be very different than normal

Sales

Craig kept us informed at all times. Purchase & deliver was smooth & hassle free

Sales

Were very friendly and helpful.