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ABOUT CENTRE

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Stephen Perryer

Parts Manager

Lauren Hobday

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Video inspections a nice touch.

Service

Very professional, sorted out the problem with my car & kept me informed throughout.

Service

Very prompt

Service

Thanks Ian for everything you really put our mind at ease that everything would be sorted and you did just that would give more stars if I could

Service

Service carried on time, Staff professional and friendly.

Service

If I wasn't I wouldn't have gone back

Service

Brillant everything done without hassle

Service

All on time and as promised

Service

No concerns or issues

Service

Very professional

Service

Great service

Service

Comfortable surroundings

Service

Staff were realy helpful and the work was carried out very well on my car.

Service

Good service

Service

Convenient booking. Service done whilst I waited. All done as expected.

Service

Everything done well

Service

All good.

Service

I was informed of every aspect of my visit.

Service

Efficient service, covered everything and returned the car by the time I needed it

Service

The car required overnight work and the staff kept me up do date on the progress of work.

Service

Once again James delivered first class service made me feel like I was getting a premium experience.

Service

Very Organised, staff advised price and promptly contacted us when issue arose during mot

Service

Done the job well

Service

Everyone doing job first class

Service

Efficient service car was ready when advised, kept me informed of developments due to warranty claim .

Service

Car was completed on time and washed and cleaned very nicely.

Service

Really good

Service

The service assistant could not have been more helpful

Service

Great service from a friendly /knowledgable team

Service

Was kept informed at all times even when there was problems with the original order

Service

Everything went a s planned.

Service

All done no problems

Service

Excellent service

Service

Had all the information to hand

Service

Great staff and highly recommend

Service

BMW have always been at the standard you expect from staff cooperation to work quality .

Service

from start to finish customer is the priority. and the quality of workman ship is first class

Service

All staff very pleasant indeed, service carried out on time with a video report and car was spotless when picked up

Service

Good and informed technical explanations provided by senior garage technician.

Service

Professional from start to finish, very polite and good communication

Service

Quick and efficient

Service

I was in and out very quickly

Service

Car ready on time, nice and clean

Service

Good service all round

Service

Extremely satisfied couldn't fault any of the members of staff at the vertu Sunderland branch

Sales

Excellent, delivered vehicle to me

Sales

From day one to my handover, and afterwards, nothing was ever too much bother for Jak! He always kept me updated about my car, and even managed to still laugh through the fact he was out cleaning windscreen wash off my car during the handover!

Sales

My sales advisor Lisa Milner and sales manager Dang Vuong were very professional and gave me a fantastic deal for my new car. The whole purchase experience at vertu sunderland was straight-forward. I am glad i went here to purchase my new car.

Sales

Sales person Joseph Burnham was excellent and provided me with a great car

Sales

Joe kept in touch with us throughout to keep us updated.

Sales

Was great to talk and easy into Getting a new bmw

Sales

Salesman Jak thompson at bmw sunderland was great

Sales

Regular contact and updates. Attractive layout of the dealership.

Sales

Fab customer service / experience

Sales

Very good levels of communication between Joseph Burnham and myself, which made the switch between my car and the new one very easy and seamless. Joseph's overall knowledge of the car and his understanding of the paperwork process was excellent.

Sales

Efficient service

Sales

Contact prior to arrival, explained tax etc

Sales

The staff couldn't have done more to help and were in constant contact with me throughout the process.

Sales

Found car at short notice. Delivered to full expectations

Sales

Even with the COVID restrictions, Chris Davies from the sales team made us feel welcome and went out his way to help us.

Sales

Considering the restrictions put on businesses during the pandemic the service received was extremely good. Very good sales staff

Sales

Great service received from Alan Dimmick and Simon Ford (Gary Ward who is a friend of mine also stopped to say hello).

Sales

Received all information and knowledge needed.

Sales

Trouble free purchase

Sales

Joe was very helpful, kept us informed at every step

Sales

Completely happy with my service and all requests were dealt with swiftly and without fuss.

Sales

Gregg Cathrae and Craig Hunter went out of their way to ensure my experience buying a BMW was a pleasure, they listened to exactly what I wanted and found a car that was perfect for my needs and delivered it at my convenience, adding a personal touch

Sales

Very happy, was a professional service and the car was perfect and ready for me.

Sales

Communication was excellent and I was updated throughout the customer journey from purchase to delivery. It took a lot less time than I expected also.

Sales

The service provided was exceptional throughout.

Sales

No messing around. Straightforward part ex offer and price for the new car

Sales

Again good service

Sales

Made to deal welcome

Sales

Brilliant service

Sales

Staff were excellent. Gary Ternent at Vertu was outstanding - he was very knowledgeable, helped me find the perfect car and kept me informed every step of the way. He took time on the handover & BMW App. An all round fantastic experience, thank you.

Sales

Very friendly and helpful staff also sale manger went above and beyond his role to make everything a pleasure

Sales

Warm friendly service, no pressure and any questions clearly answered

Sales

Easy to deal with and got everything sorted fast and was stress free

Sales

Craig was excellent at offering us exactly what we asked for and more, knew his stuff and worked hard to get everything sorted for us including staying late to work around our hours.

Sales

Very enjoyable and comfortable time even with all the current COVID restrictions

Sales

Got the car quicker than I expected, Jak managed to get to get the payments down to fit my budget

Sales

The purchasing experience was very good and subsequent changes were not a problem. Handover was good and the car was prepared well

Sales

Car was presented immaculately