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Video inspections a nice touch.
Very professional, sorted out the problem with my car & kept me informed throughout.
Thanks Ian for everything you really put our mind at ease that everything would be sorted and you did just that would give more stars if I could
Service carried on time, Staff professional and friendly.
If I wasn't I wouldn't have gone back
Brillant everything done without hassle
All on time and as promised
No concerns or issues
Staff were realy helpful and the work was carried out very well on my car.
Convenient booking. Service done whilst I waited. All done as expected.
Everything done well
I was informed of every aspect of my visit.
Efficient service, covered everything and returned the car by the time I needed it
The car required overnight work and the staff kept me up do date on the progress of work.
Once again James delivered first class service made me feel like I was getting a premium experience.
Very Organised, staff advised price and promptly contacted us when issue arose during mot
Done the job well
Everyone doing job first class
Efficient service car was ready when advised, kept me informed of developments due to warranty claim .
Car was completed on time and washed and cleaned very nicely.
The service assistant could not have been more helpful
Great service from a friendly /knowledgable team
Was kept informed at all times even when there was problems with the original order
Everything went a s planned.
All done no problems
Had all the information to hand
Great staff and highly recommend
BMW have always been at the standard you expect from staff cooperation to work quality .
from start to finish customer is the priority. and the quality of workman ship is first class
All staff very pleasant indeed, service carried out on time with a video report and car was spotless when picked up
Good and informed technical explanations provided by senior garage technician.
Professional from start to finish, very polite and good communication
Quick and efficient
I was in and out very quickly
Car ready on time, nice and clean
Good service all round
Extremely satisfied couldn't fault any of the members of staff at the vertu Sunderland branch
Excellent, delivered vehicle to me
From day one to my handover, and afterwards, nothing was ever too much bother for Jak! He always kept me updated about my car, and even managed to still laugh through the fact he was out cleaning windscreen wash off my car during the handover!
My sales advisor Lisa Milner and sales manager Dang Vuong were very professional and gave me a fantastic deal for my new car. The whole purchase experience at vertu sunderland was straight-forward. I am glad i went here to purchase my new car.
Sales person Joseph Burnham was excellent and provided me with a great car
Joe kept in touch with us throughout to keep us updated.
Was great to talk and easy into Getting a new bmw
Salesman Jak thompson at bmw sunderland was great
Regular contact and updates. Attractive layout of the dealership.
Fab customer service / experience
Very good levels of communication between Joseph Burnham and myself, which made the switch between my car and the new one very easy and seamless. Joseph's overall knowledge of the car and his understanding of the paperwork process was excellent.
Contact prior to arrival, explained tax etc
The staff couldn't have done more to help and were in constant contact with me throughout the process.
Found car at short notice. Delivered to full expectations
Even with the COVID restrictions, Chris Davies from the sales team made us feel welcome and went out his way to help us.
Considering the restrictions put on businesses during the pandemic the service received was extremely good. Very good sales staff
Great service received from Alan Dimmick and Simon Ford (Gary Ward who is a friend of mine also stopped to say hello).
Received all information and knowledge needed.
Trouble free purchase
Joe was very helpful, kept us informed at every step
Completely happy with my service and all requests were dealt with swiftly and without fuss.
Gregg Cathrae and Craig Hunter went out of their way to ensure my experience buying a BMW was a pleasure, they listened to exactly what I wanted and found a car that was perfect for my needs and delivered it at my convenience, adding a personal touch
Very happy, was a professional service and the car was perfect and ready for me.
Communication was excellent and I was updated throughout the customer journey from purchase to delivery. It took a lot less time than I expected also.
The service provided was exceptional throughout.
No messing around. Straightforward part ex offer and price for the new car
Again good service
Made to deal welcome
Staff were excellent. Gary Ternent at Vertu was outstanding - he was very knowledgeable, helped me find the perfect car and kept me informed every step of the way. He took time on the handover & BMW App. An all round fantastic experience, thank you.
Very friendly and helpful staff also sale manger went above and beyond his role to make everything a pleasure
Warm friendly service, no pressure and any questions clearly answered
Easy to deal with and got everything sorted fast and was stress free
Craig was excellent at offering us exactly what we asked for and more, knew his stuff and worked hard to get everything sorted for us including staying late to work around our hours.
Very enjoyable and comfortable time even with all the current COVID restrictions
Got the car quicker than I expected, Jak managed to get to get the payments down to fit my budget
The purchasing experience was very good and subsequent changes were not a problem. Handover was good and the car was prepared well
Car was presented immaculately