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All the servicing and MOT test were carried out well within the allocated time; and I found the information given about the condition of the vehicle both orally and by video very helpful.
Flawless customer service from front of shop to mechanics
Service was fine and mechanic very pleasant
Service was thorough
I always receive a 5 star service whenever visit this dealership.
very professional, free health check welcome, questions politely researched and answered. Offers of repairs not overbearing, yet discussed cheerfully.
Friendly helpful staff and a first class service manager who listens and offers solutions to the issues.
Felt at ease from start to finish
The staff were incredibly friendly and so so helpful. Graham in service arranged for me to have a lift into town and collect me again at the end of the day. Those guys to were so friendly and helpful.
Left my car in good hands, very pleased with all aspects of service
Again very helpful staff
Making the appointment was easy. I have a service plan. The work was carried out while I waited, within the time quoted. The ServicevAdvisor kept me full informed about progress and the Technician reset the Service Indicator as requested.
Extremely happy. Great team. Excellent service. First time I have used the dealership and will definitely be back
The fault on my car was diagnosed quickly and at short notice. Unfortunately another part was required which meant my car had to stay in the workshop over the weekend, a loan car was provided without any fuss or drama. My car was ready on the monday.
Job well done
Great service, friendly professional staff willing to help
Gemma was excellent
Helpful in sorting out an issue that had arisen.
Great service, friendly and attentive. helped and resolved issue
Everything was carried out as expected and on time
1st class experience
The car went in for a brake fluid change, and that is what happened
Did exactly what we asked them to do and supplied advice/options through the process
Work carried out within timeframe
Even got a call about the removal of my dash cam as the team remembered the car been sold
Excellent experience all round
Very good service.
Once the car had been booked in for its MOT and brake fluid change, the process was very straightforward as was the procedure for getting the loan car.
Friendly staff, listened to my requirements and offered a vehicle which fitted my needs and budget and kept me updated on progress of the delivery during the current supply chain issues
At no time did we feel under any pressure or feel we were being sold to, the salesman dealing with us was very polite and professional.
Lisa Milner and all the sales team were absolutely fantastic all through the process from start to finish. And I would like to add that Clare the I-Genius was great in teaching me all new tech that's now in the car.
Good sales and good management interaction
All options and choices explained, kept up to date on what was happening or what I was required to do
The staff were very helpful and friendly all through the purchase of my new car, and even after the sale the follow up phone call to make sure that I am happy,I think that is a nice touch
The car arrived earlier than expected and in perfect condition
Sean made the whole process from start to finish very easy with frequent updates and the handover was very quick and simple to my taste.
Craig hunter was very friendly and enthusiastic.
Felt like I knew Craig personally. Very easy to get along with. Yes the car was delayed because of lack of microchips, but that is nobody's fault. I did infact tell a friend to pop in, and see what deal she could get.very relaxed atmosphere.
Regular contact, even when it was bad news. Actions agreed and taken. A difficult period in the new car market but all issues resolved without becoming a problem, can ask for any better
Staff were outstanding particularly Lisa who helped me choose my car
Despite a difficult delay in receiving the car I couldn't be happier with our dealings with BMW outstanding service. Nothing was too much trouble.
From start to finish I was kept updated with the whole process, I knew exactly when my car had entered production, when it left the factory and when it arrived in the country, Craig Hunter is a credit to BMW and Vertu Sunderland!
Everything was smooth and simple
Everything was spot on. No issues
Quick and flawless completion of paperwork
Clean friendly & courteous staff
Very friendly staff, catered to both mine and the families needs.
I was kept updated and informed throughout the purchase. All questions answered and a great experience. Cant thank Chris Davies and Gregg Cathrae enough. Really impressed and will be back again.
What a great service I have had. The car was a long wait but it was worth it
Shaun was extremely helpful and sympathetic to my needs as a disabled person.
We were really looked after and the car arrived early which was a bonus
Greg and his team were first class from start to finish. I mean first class!
We dealt with a team that we were familiar with, as they facilitated our last purchase too. The continuity gave a great experience overall.
Service from the team has been great, from first visiting the dealership, to discussion of cars, discussing financial options etc.
Very good service and helpful
Craig, the salesperson who carried out the sale, was first class. Gregg, new car sales manager, was also excellent.
Couldn't be happier with everything. Love the car and the service was outstanding