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ABOUT CENTRE

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Stephen Perryer

Parts Manager

Lauren Hobday

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All the servicing and MOT test were carried out well within the allocated time; and I found the information given about the condition of the vehicle both orally and by video very helpful.

Service

Flawless customer service from front of shop to mechanics

Service

Service was fine and mechanic very pleasant

Service

Service was thorough

Service

I always receive a 5 star service whenever visit this dealership.

Service

very professional, free health check welcome, questions politely researched and answered. Offers of repairs not overbearing, yet discussed cheerfully.

Service

Friendly helpful staff and a first class service manager who listens and offers solutions to the issues.

Service

Felt at ease from start to finish

Service

The staff were incredibly friendly and so so helpful. Graham in service arranged for me to have a lift into town and collect me again at the end of the day. Those guys to were so friendly and helpful.

Service

Left my car in good hands, very pleased with all aspects of service

Service

Again very helpful staff

Service

Making the appointment was easy. I have a service plan. The work was carried out while I waited, within the time quoted. The ServicevAdvisor kept me full informed about progress and the Technician reset the Service Indicator as requested.

Service

Extremely happy. Great team. Excellent service. First time I have used the dealership and will definitely be back

Service

The fault on my car was diagnosed quickly and at short notice. Unfortunately another part was required which meant my car had to stay in the workshop over the weekend, a loan car was provided without any fuss or drama. My car was ready on the monday.

Service

Job well done

Service

Great service, friendly professional staff willing to help

Service

Gemma was excellent

Service

Helpful in sorting out an issue that had arisen.

Service

Nice people

Service

Great service, friendly and attentive. helped and resolved issue

Service

Everything was carried out as expected and on time

Service

Great service

Service

1st class experience

Service

The car went in for a brake fluid change, and that is what happened

Service

Did exactly what we asked them to do and supplied advice/options through the process

Service

Work carried out within timeframe

Service

Even got a call about the removal of my dash cam as the team remembered the car been sold

Service

Excellent experience all round

Service

Very good service.

Service

Once the car had been booked in for its MOT and brake fluid change, the process was very straightforward as was the procedure for getting the loan car.

Service

Friendly staff, listened to my requirements and offered a vehicle which fitted my needs and budget and kept me updated on progress of the delivery during the current supply chain issues

Sales

At no time did we feel under any pressure or feel we were being sold to, the salesman dealing with us was very polite and professional.

Sales

Lisa Milner and all the sales team were absolutely fantastic all through the process from start to finish. And I would like to add that Clare the I-Genius was great in teaching me all new tech that's now in the car.

Sales

Good sales and good management interaction

Sales

All options and choices explained, kept up to date on what was happening or what I was required to do

Sales

The staff were very helpful and friendly all through the purchase of my new car, and even after the sale the follow up phone call to make sure that I am happy,I think that is a nice touch

Sales

The car arrived earlier than expected and in perfect condition

Sales

Sean made the whole process from start to finish very easy with frequent updates and the handover was very quick and simple to my taste.

Sales

Craig hunter was very friendly and enthusiastic.

Sales

Felt like I knew Craig personally. Very easy to get along with. Yes the car was delayed because of lack of microchips, but that is nobody's fault. I did infact tell a friend to pop in, and see what deal she could get.very relaxed atmosphere.

Sales

Regular contact, even when it was bad news. Actions agreed and taken. A difficult period in the new car market but all issues resolved without becoming a problem, can ask for any better

Sales

Staff were outstanding particularly Lisa who helped me choose my car

Sales

Despite a difficult delay in receiving the car I couldn't be happier with our dealings with BMW outstanding service. Nothing was too much trouble.

Sales

From start to finish I was kept updated with the whole process, I knew exactly when my car had entered production, when it left the factory and when it arrived in the country, Craig Hunter is a credit to BMW and Vertu Sunderland!

Sales

Everything was smooth and simple

Sales

Everything was spot on. No issues

Sales

Quick and flawless completion of paperwork

Sales

Clean friendly & courteous staff

Sales

Very friendly staff, catered to both mine and the families needs.

Sales

I was kept updated and informed throughout the purchase. All questions answered and a great experience. Cant thank Chris Davies and Gregg Cathrae enough. Really impressed and will be back again.

Sales

What a great service I have had. The car was a long wait but it was worth it

Sales

Shaun was extremely helpful and sympathetic to my needs as a disabled person.

Sales

We were really looked after and the car arrived early which was a bonus

Sales

Greg and his team were first class from start to finish. I mean first class!

Sales

We dealt with a team that we were familiar with, as they facilitated our last purchase too. The continuity gave a great experience overall.

Sales

Service from the team has been great, from first visiting the dealership, to discussion of cars, discussing financial options etc.

Sales

Brilliant

Sales

Very good service and helpful

Sales

Craig, the salesperson who carried out the sale, was first class. Gregg, new car sales manager, was also excellent.

Sales

Couldn't be happier with everything. Love the car and the service was outstanding