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Did everything that they promised they would
What i went in for was done speedily with no issues - great friendly service.
It was all fine and I felt safe in the showroom
Thought the video was a good touch to actually see the car being worked on and get a summary status.
Excellent customer service, provided courtesy vehicle, Provided report of condition of vehicle via quick video
Watched video and was kept informed throughout
Service was performed within the 2 hours stated
Staff friendly, courteous and welcoming. Work on my car was carried out quickly and efficiently. I also welcomed the video sent to my by the engineer carrying out the vehicle inspection.
Graeme Ritchie was very helpful
car booked in and work carried out on time as advised.
The car was picked up at my house
They just listen!
The team did what they said they were going to do in the time they said they would
Well looked after by service department, a single point of contact, follow up phone calls, messages and video of inspection.
Work was completed early and car washed and sanitized
Easy to book. Slick, professional and friendly service.
Great, knowledgeable team in service dept, hopefully it continues into the new ownership.
Great service from the team, next day appointment and repaired straight away
Very helpful staff and the health check video is very informative.
Very well done job
Always great customer service and kept informed regarding vehicle state
Excellent service from start to finish on the work needed to put our car right.
Staff were great as always and the car was fixed quickly
Great job and care given to my vehicle. Its always nice to have it back cleaned and waxed. ??
Everything done well. No problems.
Because both Lauren and her manager David went the extra miles bring back the service I used to get back from BMW.
It was quick, efficient and satisfied everything I asked for. A great experience and very Covid compliant
I am always satisfied with the service
They go above and beyond my expectations every time i use their services.
very professional service
Very satisfied with all the work that was done.
Very quick in booking my car in for repair's needed
James was excellent he went above and beyond my expectations.
See answer above
No problems and a nice clean car
I was kept updated wilst my car was repaired
Had a problem with the car (EGR), talked to Sunderland and they were excellent, with the repair, the cost and the after sales courtesies, highlighted some future areas, which need doing next month, which I will be having done at Sunderland. Great.
I was kept well informed of progress of my car through progress of its repair. Big thanks to James on his advise of which repairs to have done.
Solved issue and explained why and what
See above! It's good business from the garage point of view as well because the customer is more likely to return for his next car!
Very good communication throughout. The dealership have gone to a great deal of effort to minimise the Covid risk and were ensuring people followed the one way system.
Efficient and professional service
Very good customer service was advised that a repair that I thought the car required was not the case saving me quite a sum of money . Was very impressed with the honesty by the service team
James was great
Rachel Bowen was brilliant in sorting out what was an awkward situation caused by central booking.
The service was completed as required
Good efficient courteous service
They identified and resolved the issue and tried to keep the costs to a minimum. Issue is not with dealer its with the reliability of the car
Excellant customer service during very challenging times.
The team are always very friendly and helpful. Would've been 5 stars if we were made to feel safer with Social Distancing practiced and proper use of face masks.
I was informed about timescale and cost of service, a video was e.mailed to me. The car was washed and I was informed when the car was ready for collection.
Excellent dealership and Dave Mc Nechie goes the extra mile.
Over the moon with Chris and the teams wilfulness to present the car on time!
Fabulous customer services, friendly, helpfulness.
Right time as I've been promised
On time and well presented hand over
I was always made to feel welcome,very safe during covid with all procedures being followed 100% every time I had to go to the showroom. Gary's communication with me was fantastic. I asked a lot of questions and his knowledge was amazing.
Warm friendly welcome. Very accommodating, interested and listened to our requirements. Very knowledgable offering helpful advice, which greatly assisted us to make our final decision. Kept us informed of the process from start to delivery.
Nothing was a problem to them Gary Ternent looked after me and I could phone any time I needed to no anything
Gary ternent was fabulous throughout. Nothing was too much trouble
The salesman was very knowledgeable and really pleasant.
Buying a new car during the current Covid pandemic certainly changed the process however it remained streamlined and straight forward with regular updates provided by the dealership on the progress of the processing of the car ready to take ownership
Cannot fault the salesperson. Polite and could not help me enough
Ordering was easy, and the car arrived in good time
Great service super staff
I was pleasantly surprised as I know, with all the covid restrictions, buying a new car would be very different than normal
Easy handover kept informed of what was going on and what to expect on the day
Craig kept us informed at all times. Purchase & deliver was smooth & hassle free
Were very friendly and helpful.
Every query was dealt with promptly & professionally
Chris Davies and Greg were great
Our experience was made excellent by the service care and attention given to us by Stephen Stevenson supported by Simon Ford Business Manager. The reception staff were very helpful and efficient when we rang or called into the centre.
Again very straightforward and great knowledge of the product