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ABOUT CENTRE

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Stephen Perryer

Parts Manager

Lauren Hobday

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Was good

Service

Did everything that they promised they would

Service

What i went in for was done speedily with no issues - great friendly service.

Service

It was all fine and I felt safe in the showroom

Service

Thought the video was a good touch to actually see the car being worked on and get a summary status.

Service

Excellent customer service, provided courtesy vehicle, Provided report of condition of vehicle via quick video

Service

Watched video and was kept informed throughout

Service

Service was performed within the 2 hours stated

Service

Staff friendly, courteous and welcoming. Work on my car was carried out quickly and efficiently. I also welcomed the video sent to my by the engineer carrying out the vehicle inspection.

Service

Good service

Service

Graeme Ritchie was very helpful

Service

car booked in and work carried out on time as advised.

Service

The car was picked up at my house

Service

They just listen!

Service

See above

Service

As above

Service

The team did what they said they were going to do in the time they said they would

Service

Well looked after by service department, a single point of contact, follow up phone calls, messages and video of inspection.

Service

Good service.

Service

Work was completed early and car washed and sanitized

Service

Easy to book. Slick, professional and friendly service.

Service

Great, knowledgeable team in service dept, hopefully it continues into the new ownership.

Service

Great service from the team, next day appointment and repaired straight away

Service

Very helpful staff and the health check video is very informative.

Service

Very well done job

Service

Always great customer service and kept informed regarding vehicle state

Service

Excellent service from start to finish on the work needed to put our car right.

Service

Staff were great as always and the car was fixed quickly

Service

Great job and care given to my vehicle. Its always nice to have it back cleaned and waxed. ??

Service

Everything done well. No problems.

Service

Because both Lauren and her manager David went the extra miles bring back the service I used to get back from BMW.

Service

Constantly informed

Service

It was quick, efficient and satisfied everything I asked for. A great experience and very Covid compliant

Service

I am always satisfied with the service

Service

They go above and beyond my expectations every time i use their services.

Service

very professional service

Service

Very satisfied with all the work that was done.

Service

Very quick in booking my car in for repair's needed

Service

James was excellent he went above and beyond my expectations.

Service

As above

Service

See answer above

Service

No problems and a nice clean car

Service

I was kept updated wilst my car was repaired

Service

Had a problem with the car (EGR), talked to Sunderland and they were excellent, with the repair, the cost and the after sales courtesies, highlighted some future areas, which need doing next month, which I will be having done at Sunderland. Great.

Service

I was kept well informed of progress of my car through progress of its repair. Big thanks to James on his advise of which repairs to have done.

Service

Solved issue and explained why and what

Service

Excellent service

Service

See above! It's good business from the garage point of view as well because the customer is more likely to return for his next car!

Service

Very good communication throughout. The dealership have gone to a great deal of effort to minimise the Covid risk and were ensuring people followed the one way system.

Service

Efficient and professional service

Service

Very good customer service was advised that a repair that I thought the car required was not the case saving me quite a sum of money . Was very impressed with the honesty by the service team

Service

James was great

Service

Rachel Bowen was brilliant in sorting out what was an awkward situation caused by central booking.

Service

The service was completed as required

Service

Good efficient courteous service

Service

They identified and resolved the issue and tried to keep the costs to a minimum. Issue is not with dealer its with the reliability of the car

Service

Excellant customer service during very challenging times.

Service

Issue addressed

Service

The team are always very friendly and helpful. Would've been 5 stars if we were made to feel safer with Social Distancing practiced and proper use of face masks.

Service

I was informed about timescale and cost of service, a video was e.mailed to me. The car was washed and I was informed when the car was ready for collection.

Service

Excellent dealership and Dave Mc Nechie goes the extra mile.

Service

Over the moon with Chris and the teams wilfulness to present the car on time!

Sales

Fabulous customer services, friendly, helpfulness.

Sales

Right time as I've been promised

Sales

On time and well presented hand over

Sales

I was always made to feel welcome,very safe during covid with all procedures being followed 100% every time I had to go to the showroom. Gary's communication with me was fantastic. I asked a lot of questions and his knowledge was amazing.

Sales

Warm friendly welcome. Very accommodating, interested and listened to our requirements. Very knowledgable offering helpful advice, which greatly assisted us to make our final decision. Kept us informed of the process from start to delivery.

Sales

Nothing was a problem to them Gary Ternent looked after me and I could phone any time I needed to no anything

Sales

Gary ternent was fabulous throughout. Nothing was too much trouble

Sales

The salesman was very knowledgeable and really pleasant.

Sales

Buying a new car during the current Covid pandemic certainly changed the process however it remained streamlined and straight forward with regular updates provided by the dealership on the progress of the processing of the car ready to take ownership

Sales

Cannot fault the salesperson. Polite and could not help me enough

Sales

Ordering was easy, and the car arrived in good time

Sales

Great service super staff

Sales

I was pleasantly surprised as I know, with all the covid restrictions, buying a new car would be very different than normal

Sales

Easy handover kept informed of what was going on and what to expect on the day

Sales

Craig kept us informed at all times. Purchase & deliver was smooth & hassle free

Sales

Were very friendly and helpful.

Sales

Every query was dealt with promptly & professionally

Sales

Chris Davies and Greg were great

Sales

Completely satisfied

Sales

Our experience was made excellent by the service care and attention given to us by Stephen Stevenson supported by Simon Ford Business Manager. The reception staff were very helpful and efficient when we rang or called into the centre.

Sales

Again very straightforward and great knowledge of the product